Location: Recife, Brazil
Work hours: 40 / week (9 – 6pm)
Type: Hybrid (3 times week in the office) if a local person

The people and culture of Nutcache make it an incomparable place to work and thrive. Subsidiary of the Dynacom Technologies group, leader in the business management sector for more than 30 years in Canada, Nutcache is an innovative company that has retained all the dynamism of a young startup.

At Nutcache, we offer an excellent work atmosphere where camaraderie and humor are omnipresent. The team in place, composed of highly qualified people, promotes knowledge transfer and teamwork.

We are looking for a technical support agent to join our customer service team in Brazil. The selected candidate will provide phone support and offer solutions to meet the needs of clients using our software in Francophone markets.

YOUR WORK ENVIRONMENT:

• Health insurance

• Life insurance

• Gympass / Wellhub

• Food vouchers

• Flexible work hours

• Modern offices

• Social activities

RESPONSIBILITIES:

• Respond to tickets;

• Help customers in mastering the use of Nutcache software;

• Ensure an optimal customer experience with Nutcache;

• Develop opportunities for upselling;

• Short live presentations with clients.

QUALIFICATIONS:

• Knowledge of Microsoft Windows;

• Experience with serving SaaS companies (asset);

• Experience in a technology company.

KEY SKILLS:

• Fluent French;

• Advanced English (asset);

• Strong communication skills;

• Customer service experience;

• Strong analytical and problem-solving skills;

• Organizational skills;

• Be able to put yourself in the customers’ shoes and understand their challenges;

• Team player.

We thank you for your interest in submitting your application, however we will only communicate with those shortlisted. All applications will be treated confidentially. Dynacom Technologies adheres to the principles of employment equity.

*The masculine is used to abbreviate the job offer.

Feeling you could be a great asset to the team?

Please submit your resume by email at:
Canada – [email protected]
Brazil – [email protected]

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