Location: Laval, Québec
Work hours: Full time, 40 hours / week
Type of work: 5 days on-site and required to travel to our clients’ locations.

WHY JOIN NUTCACHE:

The people and culture of Nutcache make it an incomparable place to work and thrive. Subsidiary of the Dynacom Technologies group, Québec leader in the business management sector for more than 30 years, Nutcache is an innovative company that has retained all the dynamism of a young startup.

Constantly growing, we are looking for exceptionally talented people. If you have talent, are passionate and have energy, if you are looking for a place of collaboration and creativity, there is no better place to express your potential than at Nutcache.

We are ambitious and think big. If this is also your case…what are you waiting for?

MAIN RESPONSIBILITIES:

The Software Integrator Trainer is responsible for supporting, training, and integrating the software for corporate clients.

Additionally, the main responsibilities include user training, process integration, post-deployment support, process analysis and optimization, collaboration with other teams, and documentation writing.

Helping clients align their goals and challenges with the solutions offered by Nutcache and Dynacom.

SECONDARY RESPONSIBILITIES:

• Work with clients to integrate their most critical processes into Nutcache and ensure a clear training plan for end users is in place;

• Analyze business processes and propose optimizations using the software;

• Assist clients in understanding and navigating our software, responding to inquiries, and resolving issues promptly;

• Collaborate closely with project management, development, and quality assurance teams to resolve complex issues;

• Proactively identify opportunities to improve clients’ workflows and provide recommendations;

• Draft user guides, FAQs, and training materials to help clients maximize the value of our software;

• Build strong relationships with clients to understand their needs and ensure their success with Nutcache;

• Manage integration projects between different business partners;

• Design and execute complex data migrations from existing systems to Nutcache products;

• Push the limits of Nutcache by creating complex workflows for clients;

• Host webinars, consultations, and online demonstrations to train clients and partners on the features of our product while providing technical support through the creation of presentations and training materials;

• Define, manage, and execute project implementation plans;

• Plan client visits for training and implementation;

• Contribute to the dynamic pace, requiring responsiveness and flexibility.

TECHNICAL SKILLS:

Essential

• Minimum 2 years of experience in the B2B SaaS sector as a technical customer success specialist, integration and implementation manager, technical project manager, technical account manager, or technology consultant, with specific expertise in software onboarding and implementation;

• 5+ years of experience in client deployment support;

• Proven experience managing product implementation projects, involving hands-on, practical implementation, along with strong skills in project tracking and managing unique workflows;

• Experience with Windows Server/Services, web services/applications, and mobile applications (Android & iOS);

• Proven experience in customer support or a similar client-facing role in the software industry, at level 2 or 3;

• Knowledge of databases (SQL), scripting, and APIs;

• Familiarity with one or more business software solutions (ERP, CRM, SaaS, or specific tools);

• Experience in training and change management support;

• Knowledge of accounting and/or finance software.

Asset

• Experience with Agile philosophy, specifically the SCRUM methodology

SOFT SKILLS:

• Excellent communication and teaching skills for training users;

• Ability to clearly explain technical topics to a non-technical audience;

• Advanced written and verbal communication skills in both French and English;

• Analytical skills to understand business needs and propose solutions;

• Strong synthesis and problem-solving mindset;

• Excellent communication skills

• Autonomy and effective priority management;

• Adaptability to technological changes and software updates;

• Change management skills to facilitate the adoption of digital tools;

• Problem-solving abilities and the capacity to handle difficult situations professionally;

• Positive attitude, empathy, and high energy;

• Strong presentation and client relationship skills, with the ability to establish credibility with senior executives;

• Methodical and detail-oriented;

• Strong focus on collaboration, teamwork, and support;

• Open to new ideas and work methods with a collaborative mindset.

WHAT WE OFFER:

• Competitive salary

• Group insurance

• Life insurance

• Disability insurance

• Group registered retirement savings plan (Group RRSP) and deferred profit sharing plan (DPSP)

• Passionate and dedicated team

• Company events

• Modern offices

• Fun zone with a large kitchen

• On-site gym

• Paid time off

• 3 weeks of vacation after 1 year of employment

• Casual dress code

• Free on-site parking

• Five days work on site

We thank you for your interest in submitting your application, however we will only communicate with those shortlisted. All applications will be treated confidentially. Nutcache Technologies adheres to the principles of employment equity.

*The masculine is used to abbreviate the job offer.

Feeling you could be a great asset to the team?

Please submit your resume by email at:
Canada – [email protected]
Brazil – [email protected]

Front-End Developer
Full-time — Recife, Brazil

Customer Service
Full-time — Recife, Brazil

Product Owner
Full-time — Recife, Brazil